Shipping policy
Shipping Policy
Last updated: October 6, 2026
Thank you for shopping with Glow Ruck. We are committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, product launches, promotions, or holidays, processing may occasionally take longer.
Shipping Times
After your order has been processed and shipped, estimated delivery time is:
8–10 business days
Please note that delivery times are estimates and are not guaranteed. Shipping times may vary depending on your destination, local carrier operations, customs processing, weather conditions, public holidays, or other circumstances outside our control.
Worldwide Shipping
Glow Ruck offers international shipping to customers worldwide where delivery services are available.
In some cases, we may be unable to deliver to certain countries, regions, or addresses due to carrier limitations, legal restrictions, customs requirements, or other circumstances outside our control. If we are unable to ship your order, we will contact you using the information provided at checkout.
Tracking Your Order
Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to update after your order has been dispatched. Tracking updates are controlled by the shipping carrier and may occasionally be delayed.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Glow Ruck is not responsible for delays caused by customs clearance or for customs duties, taxes, or import fees charged by local authorities.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible at glowruck@gmail.com if you notice an error in your shipping information.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Glow Ruck is not responsible for orders delivered incorrectly or returned because the customer provided an incomplete or incorrect shipping address.
Delayed Orders
Occasional shipping delays may occur due to customs processing, carrier disruptions, severe weather, high shipping volumes, public holidays, or other circumstances outside our reasonable control.
If your order is taking longer than expected, please check your tracking information first. You may also contact us at glowruck@gmail.com and we will assist you where possible.
Lost or Missing Packages
If your tracking information shows unusual delays or your package appears to be lost in transit, please contact us at glowruck@gmail.com so we can investigate the shipment with the carrier.
If tracking shows that your order has been delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, or your local delivery carrier before contacting us.
Damaged or Incorrect Orders
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, you must contact us within 3 days of the order being marked as delivered so that we can evaluate the issue and provide appropriate assistance.
Claims submitted after this 3-day period may not be eligible for replacement, refund, or other assistance.
Returns and Refunds
Shipping-related returns, refunds, and exchanges are subject to our Refund Policy.
Please review our Refund Policy for information regarding eligibility, return procedures, damaged products, exchanges, and refunds.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Glow Ruck
glowruck@gmail.com
New Zealand